Refund Policy

Last updated: May 29, 2026

1. Scope

This Refund Policy covers paid Roadmap Flow subscriptions sold and billed by Belfavn through Stripe. It does not cover the free desktop app, which is available at no cost through the Microsoft Store. Microsoft Store payments, gift cards, and account balance are not used for paid plans and are out of scope.

2. Statutory cancellation right (EU and EEA)

If you are a consumer based in the European Union or European Economic Area, you have the right to cancel your subscription within 14 days of the original purchase under the EU Consumer Rights Directive. To exercise this right, email [email protected] within 14 days of your first paid charge with your billing email and order reference. A full refund will be issued through the original payment method, typically within 5–10 business days.

3. Monthly subscriptions

Monthly subscriptions can be cancelled at any time from inside the app at Account → Subscription → Manage billing, which opens the Stripe billing portal. Cancellation stops the next renewal; the current paid period remains active until its end date. Mid-month partial refunds are not offered for monthly subscriptions outside the 14-day window described above.

4. Annual subscriptions

Annual subscriptions can be cancelled the same way. If you cancel within the first 14 days of the original purchase, the EU statutory refund right above applies and the full amount is refunded. After the 14-day window, the current paid year remains active until its end date and the next renewal is stopped; pro-rated mid-year refunds are not offered.

5. Team subscriptions

Team subscriptions follow the same 14-day statutory refund right for the original purchase. Seat increases and decreases are managed through the Stripe billing portal and are billed pro-rata by Stripe; we do not issue separate refunds for seat changes. If a Team admin cancels the subscription, every Team feature unlocks back to Free for that organization at the end of the current paid period.

6. Failed payments and dunning

If a renewal payment fails, Stripe retries automatically over several days. While retries are in progress, your subscription is marked Payment failed — retrying in the app and features remain active. If all retries fail, the subscription is cancelled and access returns to Free. We do not bill again until the customer manually fixes their payment method.

7. Refund requests outside the statutory window

If you believe an unusual circumstance warrants a refund outside the cases above — for example a duplicate charge, a billing system error on our side, or a subscription that was clearly never used — please contact [email protected] with your billing email, order reference, and a short description. We review these case by case and respond within five business days.

8. How refunds are issued

Approved refunds are issued through Stripe back to the original payment method (credit card, debit card, or other Stripe-supported instrument). Stripe typically completes refunds within 5–10 business days; the exact timing depends on your bank. We do not issue refunds in cash, gift cards, or any non-original payment method.

9. Disputes and chargebacks

If you have a billing concern, we ask that you contact us at [email protected] before initiating a chargeback through your bank. Email is faster and lets us correct most billing errors directly. If a chargeback is filed, the subscription is paused immediately while the dispute is reviewed.

10. Contact

All refund requests, billing questions, and statutory cancellations should be sent to [email protected]. Include the billing email used at Stripe Checkout and, if available, the Stripe order or invoice reference. We respond within five business days; statutory 14-day refund requests are prioritized and confirmed within one business day.